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Archive | Resolving Conflict

Change from the top down

For any conflict system to work once implemented it must be embraced from the top. The conflict management program must be seen to have the support and weight of higher level management in order to create buy-in of the models and benefits of actively engaging in conflict resolution practices from mid-level and lower-level employees. From […]

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What is your conflict management style?

Based on the work of Thomas and Kilmann (1974) who identified five conflict management styles, studies show we each have a conflict management style that we prefer to use while having a blend of all five. It is the knowing of which one to operate in which that determines the outcome of the conflict, whether […]

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The Cost of employee turnover

Where there are issues of unresolved conflict in the workplace, organisations run the high risk of losing valuable employees. Constructive, healthy working environments are a fundamental necessity to the satisfaction of employees. The cost it takes to replace an existing employee can run in the hundreds of thousands. There is the cost of training new […]

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The cost of organisational restructuring

Unresolved conflict in the workplace forces managers to implement inefficient company operations in an effort to keep conflicting parties separate. This evasive action compromises optimum processes and affects productivity. Not only does it cause the restructuring of an organization but it also removes opportunities where team members can come together for collaborative problem-solving sessions. Additional […]

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The cost of conflict and health

Health is a casualty of conflict in the workplace. This is highlighted in the case of Yasmin Rehman, head of diversity for the Metropolitan Police in the UK in 2008, who had been off sick for the one year due to stress related problems in her workplace. Rehman earns a salary of £60,000 a year […]

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The threat of unresolved conflict

Conflict that is not resolved gets pushed further and further ‘underground’ but does not die. Instead, it grows in size until it explodes in an array of forms to challenge the harmony within the working environments. The key is to catch conflict at its early stages so that the moaning, the rows, slammed doors, broken […]

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What is conflict?

Living on a planet filled with people with different pasts and world experiences, everyone with their own needs, values, perceptions, and differing communication styles, it would be easy to think that we could not possibly get along without conflict. Nevertheless we must celebrate our differences since they add variety and spontaneity to life. Differences are […]

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Conflict in the workplace

Conflict in the workplace is one of the highest and most unrecognised reducible costs incurred by an organisation. In a conversation with an executive CEO, who owned a midsized company, he said, ‘I have no time for all this soft stuff and people’s feelings and needs . . . The real issue is a matter […]

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