Slide 2

Tag Archive | "millions"

Conflict in the workplace

Conflict in the workplace is one of the highest and most unrecognised

reducible costs incurred by an organisation. In a conversation with an

executive CEO, who owned a midsized company, he said, ‘I have no time

for all this soft stuff and people’s feelings and needs . . . The real issue is a

matter of talent and bottom line results.’ Even with the best talent, if the

environment is not conducive for drawing out this talent and focusing

on productive efforts, then this so-called ‘fluff ’ will cause the company

hundreds of thousands and, on several occasions, millions. A study based

on a Gallup survey showed that 31 per cent of staff is actively engaged

while 52 per cent are not. Subsequently, 17 per cent are actively disengaged

(over 23 million U.S. workers) as the result of unresolved conflict in the


It seems the soft issues of conflict are not so soft after all but are indeed

central to the business success of any organisation. According to a recent

survey from CEDR, the key conclusions drawn were:

  • Eighty per cent of disputes have a significant impact on the smooth running of business.
  • In a case that is a million pounds in value, a company will consume an average of over three years of manager’s time trying to sort it out
  • Over a third of managers would rather parachute jump for the first time (35 per cent) than address a problem with their team at work,and just under a third would rather shave their head for charity (27 per cent). Some even said they would rather eat bush tucker bugs for a week (8 per cent).

For more information see my book The Hidden Cost of Conflict in the Workplace for more information

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