Slide 2

Tag Archive | "success"

Using the language of influence

There is the language of influence that you can use when interacting with

people. But in order to use that language effectively to create connection at

work and within our families, we need to understand the key components

of each personality. For instance what makes each style feel comfortable,

how each likes to act and speak with others, and what type of environments

they like to be in.

You cannot begin to influence without the knowledge of what to influence

upon. It is also important to recognise that being able to positively influence

anyone relies largely on our ability to understand ourselves first.

In order to adjust our styles for optimal success and to bring balance to our

lives, the outgoing fast-paced type will need to learn how to be more steady,

cautious, and more laid back. And the reserved slower pace will need to be

more dominant and interactive by reaching out to people and being more

flexible. In addition, they will need to consider going with the flow of

things rather than having to plan every move.

Posted in DISC ModelComments (0)

Conflict in the workplace

Conflict in the workplace is one of the highest and most unrecognised

reducible costs incurred by an organisation. In a conversation with an

executive CEO, who owned a midsized company, he said, ‘I have no time

for all this soft stuff and people’s feelings and needs . . . The real issue is a

matter of talent and bottom line results.’ Even with the best talent, if the

environment is not conducive for drawing out this talent and focusing

on productive efforts, then this so-called ‘fluff ’ will cause the company

hundreds of thousands and, on several occasions, millions. A study based

on a Gallup survey showed that 31 per cent of staff is actively engaged

while 52 per cent are not. Subsequently, 17 per cent are actively disengaged

(over 23 million U.S. workers) as the result of unresolved conflict in the


It seems the soft issues of conflict are not so soft after all but are indeed

central to the business success of any organisation. According to a recent

survey from CEDR, the key conclusions drawn were:

  • Eighty per cent of disputes have a significant impact on the smooth running of business.
  • In a case that is a million pounds in value, a company will consume an average of over three years of manager’s time trying to sort it out
  • Over a third of managers would rather parachute jump for the first time (35 per cent) than address a problem with their team at work,and just under a third would rather shave their head for charity (27 per cent). Some even said they would rather eat bush tucker bugs for a week (8 per cent).

For more information see my book The Hidden Cost of Conflict in the Workplace for more information

Posted in Resolving ConflictComments (0)

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