Conflict that is not resolved gets pushed further and further ‘underground’
but does not die. Instead, it grows in size until it explodes in an array of
forms to challenge the harmony within the working environments. The
key is to catch conflict at its early stages so that the moaning, the rows,
slammed doors, broken trust, and negative energy resulting in violence or
resignation do not erupt.
There can be times when conflict is positive, although for the most part it
is usually not unless you are equipped with the necessary skills to deal with
Lewis A. Coser, in his book Functions of Social Conflict, said, ‘Far from
being necessarily dysfunctional, a certain degree of conflict is an essential
element in group formation and the persistence of group life.’
The point must be stressed that unless conflict brings about a greater
understanding between parties, except there is more motivation for
collaborative negotiating and broader perspectives that offer greater
alternatives as a result of conflict, it is not positive and should not be
something to strive for.